Why is this happening and why is it happening now?
The global economic downturn, that has seriously shaken most of the economies in the last years of the first decade of the 21st century, also scarred the professional services industry. And this was not an isolated phenomenon: not only worldwide were professional services firms making lay-offs by the hundreds, but also the Romanian market has seen 20-25% year-to-year falls in profitability between 2008-2011 and many companies have contracted with more than 30% in terms of headcount, introduced salary freezes, cut off executives’ and staff bonification and material benefits.
What did actually change?
Those companies that survived realized that things really need to change – the way they did business couldn’t have stayed the same. This is why new business lines appeared, new ways of engaging customers and delivery were developed (e.g. competence centers, regional teams, highly customized solutions), while traditional offerings were either scrapped or transformed in off-the-shelf, low-cost and low-profitability solutions.
Strategy-wise, even though the market for professional services is still volatile roughly two years out of the economic crisis, growth is on the agenda of most multi-nationals. A quick glimpse through the strategies of these companies highlights one common milestone, that is - vision for 2020. Comparing these companies now to what they aim to be in five years’ time, you will stumble upon totally different animals: IBM is likely to completely exit the hardware business by 2020, the Big4 firms expect to get a significantly larger share of their revenues from Business and Tax Advisory services, rather than from financial audit; other companies having similarly aggressive and novel strategies.
What are the pillars on which to build growth?
Although expressed under different names, and encased in a multitude of concepts in different business strategies and vision documents, a common set of principles have made their debut during the past couple of years and will be further strengthened in 2015 and beyond: embedded IT, data analytics, and competency centers.
Most executives looking to buy professional services today generally lack the sophistication of IT sector buyers, being focused on end-results, tangible and quantifiable benefits. In addition, even more than a few years ago, they tend to be highly influenced by competitors’ moves, market perception and referrals.
The new generation of C-level executives want to hear about business benefits as opposed to programming languages, platforms, integration, scalability and other technical jargon. They need demonstrable proof that projects will actually generate an immediate, positive business impact.
In this sense, the amount of multi-year, dramatic transformation projects, with extensive customization and client-side effort are going to be a thing of the past. These new buyers are not interested in what is happening in the background, as long as IT directors sign-off and budgets are not overridden.
In this sense, professional service providers will not focus on selling a particular “application”, but an entire package, the IT foundation behind not being emphasized anymore. Success in this sense will belong to those companies that manage to seamlessly embed IT in their offerings and deliver entire solutions, not just bits and pieces of the puzzle. This is why, traditional consultants will either employ IT professionals or create alliances with IT service providers, and typical IT companies will strengthen their consulting arms.