DOINGBUSINESS.RO

  |  2014-09-03

Social media integration is on the rise in retail companies

The number of retail companies that will integrate social media in the strategies of their contact centers will increase significantly in the next two years

According to Interactive Intelligence Group Inc. (Nasdaq: ININ), global supplier of software solutions and services developed to improve client experience, the number of companies that use social media as part of the strategy of their contact centers will continue to grow in the near future, as they realize that this communication channel can help them manage the requests of their clients in an easy and fast manner.

 

This tendency is confirmed by a recent study, published by the consultancy company Frost & Sullivan and entitled “Enterprise Priorities in Europe”, which shows that the number of retail companies which use social media within the client service department will increase significantly in the next two years.

 

For more information, please see the Romanian version of the article, here.
 

COMMENT ON THIS ARTICLE:




Load new captcha.
 

TOP MEAT COMPANIES (2016)
Scoring Methodology by ERNST&YOUNG


 
#
COMPANY NAME
MCR TOTAL SCORING
 
1 SMITHFIELD PROD SRL 3,0000
2 UNICARM SRL 3,0000
3 CRISTIM 2 PRODCOM SRL 3,0000
4 CAROLI FOODS GROUP SRL 3,0000
5 DIANA SRL 3,0000
6 FOX COM SERV DISTRIBUTION SRL 3,0000
7 MAURIZIARO MEAT SRL 3,0000
8 AAYLEX PROD SRL 2,0000
9 AGRICOLA INTERNATIONAL SA 2,0000
10 RECUNOSTINTA PRODCOM IMPEX SRL 2,0000