1. How has your business been impacted by the VAT cut?
Operational Leasing is a ‘Business-to-Business’ product and companies are able to deduct the VAT on leasing, so this had no direct significant impact on our business. Of course it could have positively affected the business of our customers.
2. What was really remarkable for Business Lease in 2016?
Oh, many things were remarkable this year. I am especially proud on the combined deal we made with our international customer UPC, providing them Combo Fleet mobility – a combination of Financial Lease and Car fleet Management. Because of the great support by our partner OTP Leasing, we were able to provide UPC a total one-stop-shopping service proposition with a price similar to Operational Leasing. Also, our cooperation with Uber is starting to deliver good results in Romania. Business Lease is the international partner of Uber, in all the countries we are present in. This partnership started in the Netherlands in 2015.
3. What are your hopes and predictions for 2017?
Well, our team, systems and processes are ready to do the job. So I trust them to deliver the results, as stated in our 2017 business plan, which we presented to our board in the Netherlands; to continue our growth and financial results, the loyalty of our existing customers and the trust of many more new customers to come.
Our new online application, Care Online, is ready, but the operational rollout with our service partners still requires some time. It will be launched this year, first with a selection of our customers, and the full launch is expected in the first Q of 2017. This will speed up the convenience and satisfaction at our customers and car users, and the efficiency within our company.